wyntechlabs

DATA GOVERNANCE & PRIVACY RIGHTS

Request Account & Data Deletion

Effective Date: October 2, 2026 · Wyntech Labs Pvt Ltd
Important Notice: Deleting your Zinetra account is a permanent, non-reversible action. All active listings, verified seller badges, accumulated promotional coins, chat logs, and merchant reviews will be erased.

1. Overview & Google Play Policy Compliance

In full compliance with Google Play Developer Data Safety requirements and Indian DPDP guidelines, Wyntech Labs Private Limited allows all Zinetra users to request complete deletion of their account and all associated personal records, both directly from within the mobile app and through this web portal.

2. How to Delete Your Account

Method A: Directly Inside the Zinetra Android App (Instant)

  1. Open the Zinetra mobile app on your Android smartphone.
  2. Navigate to your Profile / Account tab at the bottom right.
  3. Tap the Settings (Gear) icon and select Security & Privacy.
  4. Scroll to the bottom and tap Delete Account.
  5. Review the summary of data to be purged and tap Confirm Deletion.
  6. Enter your SMS OTP to authorize the immediate termination.

Open Zinetra App (zinetra://profile) →

Method B: Via Web Support Request (If App is Uninstalled)

If you have uninstalled the app or lost access to your smartphone, our customer trust operations team can process your request manually:

  1. Send an email to support@wyntechlabs.com?subject=Zinetra%20account%20deletion%20request.
  2. Use the subject line: Zinetra account deletion request.
  3. Include your Registered 10-Digit Mobile Number and Display Name.
  4. Do NOT send passwords, PINs, or bank documents.
  5. Wyntech Labs will guide you through account ownership verification before processing the request.

3. What Data Is Permanently Purged?

  • Personal Identity Records: Full name, phone number, hashed identity credentials, and session tokens.
  • Marketplace Inventory: All published product posts, service listings, images, pricing tables, and category associations.
  • Seller Privileges: Active tier entitlements, VIP badges, and promotional coin balances are permanently forfeited.
  • In-App Chat Logs: Direct peer-to-peer message histories and media exchanges stored in cloud databases.

4. Data Retention Exceptions

In strict compliance with statutory financial and taxation laws in India, records of completed payment transactions processed via Razorpay (such as invoice numbers, GST amounts, and settlement timestamps) will be retained in encrypted, non-accessible audit archives for the duration mandated by applicable law.

5. Contact & Support

Wyntech Labs Private Limited — Privacy & Trust Desk
Madhapur, Hyderabad, Telangana, India
Email: support@wyntechlabs.com
Privacy Officer: privacy@wyntechlabs.com
Turnaround Time: Requests acknowledged within 24 to 48 business hours.